This Privacy Policy (“Privacy Policy”) applies to the use of the website located at https://marpehmed.com, including, without limitation, any software or ancillary digital services integrated therein (the “Site”). The Site is owned, operated and maintained by CareCentrics Urgent Care LLC, d/b/a Marpeh Urgent Care and Family Health Center, an Illinois limited liability company (hereinafter referred to as “MARPEH,” “we,” “our,” or “us”) or its affiliates, contractors, or representatives. This Privacy Policy applies only to activities that Marpeh, or any visitors of the Site (hereinafter referred to as “you,” “your,” or “users”), engages in on the Site and does not apply to MARPEH’s or any users’ activities that are “offline” or unrelated to the Site.
PROTECTING PRIVACY IS IMPORTANT TO US
Our policy is to respect the privacy of users who visit the Site. To ensure this, the following policy statement explains how the Site and MARPEH collect information from you, as well as how it is used.
We use the information that we may collect about you for various purposes, including creating a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy.
PASSIVE COLLECTION OF INFORMATION
While you are on the Site, we, or third parties that we utilize, may automatically track information related to your voluntary use of the Site. This voluntarily provided information may include, among other things, URL tracking information, user’s browser, user’s IP address, files viewed by the user and user’s path through the Site, date, time and frequency of accessing site and length of time spent reviewing certain features.
HOW COLLECTED INFORMATION IS USED
We use the information we may collect on our Site to respond to your requests for information or questions, to improve our site, to statistically analyze usage of our Site, to improve content and offerings on our Site, and, in general, to improve and evaluate our Site for our users. We do not share our information with individuals or entities that are not affiliated with MARPEH, and, in particular, we will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail, except as expressly provided herein.
SECURITY
MARPEH takes appropriate and commercially reasonable steps to ensure data privacy and security through various hardware and software methodologies. However, MARPEH cannot guarantee the security of any information that is disclosed, including by you, online—no system is fault proof.
If the Site’s security is breached, MARPEH may attempt to notify you electronically. By using the Site and providing personal information to us, you agree that we can notify you electronically in connection with any such security breach. MARPEH may post a notice on the Site if a security breach occurs.
COMMUNICATION WITH YOU
We may also use your contact information that you provide to MARPEH (including e-mail, fax, and phone), whether through the Site or otherwise, to communicate with you in relation to day to day administrative activities, such as inquiries about MARPEH’s products or services, and appointments with MARPEH or its agents and employees.
Copyright and Trademark Notice
All text, images, graphics, and other materials on the Site are subject to the copyrights and other intellectual property rights of MARPEH. These materials may not be copied, reproduced, or distributed for commercial purposes, nor may these materials be modified, or uploaded, downloaded or reposted, in whole or in part to other websites. All graphic designs and visual and audio content included on the Site, such as photographs, graphics, logos, button icons, images and audio clips are the property of MARPEH. The content on this Site may be used for educational purposes only. All other uses are prohibited. The names, trademarks, service marks, logos and designs on the Site are owned by the MARPEH and are protected by the trademark and copyright laws of the United States of America and other jurisdictions.
OUR USE OF COOKIES
We use cookies to understand visitor preferences, improve site performance, and enhance user experience. Some cookies are used for security purposes and to analyze how visitors interact with our website.
Types of Cookies We Use:
- Strictly Necessary Cookies – essential for basic site functionality.
- Analytical Cookies (Google Analytics) – help us understand how visitors use our site. These cookies may collect anonymous data such as browser type, device, location, and general demographics.
Most browsers automatically accept cookies, but you can change your settings to decline cookies if you wish. However, it is important to understand that declining cookies may keep you from taking full advantage of the Site. By continuing to browse our site, you consent to our use of cookies.
PUBLISHING FEEDBACK
If you provide MARPEH with content or review for publishing or feedback, we may publish your name or other identifying data. MARPEH provides you with many ways to submit information on the Site. In each of these circumstances, MARPEH gathers information from you.
We may display patient testimonials, photos, or videos on our website or social media platforms. Testimonials may be edited for clarity but will not be altered to misrepresent the patient’s experience. This content is used with the patient’s written consent. If you wish to withdraw your consent for any published content, please contact us at info@marpehmed.com.
Any personal information or other user content (e.g., messages, text, files, images, video clips, photos, audio clips, or other materials) which you post, submit, transmit, email, message, upload, share, store or otherwise make available on a discussion board or forum may be read, collected or used for any purpose by MARPEH and other users of the board or forum. Be aware that anything you submit to MARPEH through these services may be made public, so please remember not to include any information you want kept private. Information submitted to forums or our employees can be read, recorded, and used by third parties or by MARPEH.
We are not responsible for the personal information or other user content you choose to post in discussion boards or forums. We reserve the right to restrict, disable, suspend or terminate your access to or use of all or any parts of the Site, without prior notice or liability to you.
SHARING OF INFORMATION
Information about our users is an important part of our business, and we are not in the business of selling it to others. We share user information under the following circumstances:
- No Sale, Rental or Sharing of Personal Information: MARPEH does not sell, rent, share, or otherwise disclose personally identifiable information from users for commercial purposes in violation of the commitments set forth in this Privacy Policy. The only time any information may be disclosed is in the circumstances described below.
- Third Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include, without limitation, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results and links, and ancillary digital services. They have access to personal information needed to perform their functions, but may not use it or disclose it for other purposes, in violation of applicable federal or state laws. However, we do not typically share our information with individuals or entities that are not affiliated with or providing services to MARPEH.
- Business Transfers: As we continue to develop our business, MARPEH might sell or buy business units or lines. In such transactions, your information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing privacy policy. Also, if all or substantially all the assets of MARPEH, or any of its subsidiaries’ or affiliates’ assets, were acquired, user information could be one of the transferred assets.
- Protection of MARPEH and Others: We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply the Terms of Use or other agreements, or protect the rights, property, or safety of the Site, MARPEH, you or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing your personally identifiable information for commercial purposes in violation of the commitments set forth in this Privacy Policy.
In general, we collect anonymous data related to the pages, products, downloads and other content that is sampled, clicked on, streamed, searched for, transferred from and downloaded. Except as otherwise limited in this Policy, we may disclose, sell, trade, or rent such anonymous information to others without your consent.
OTHER SITES AND THIRD PARTIES
This Privacy Policy only addresses the use and disclosure of your information that we collect on the Site, including collection by third parties that MARPEH has engaged to provide services on behalf of MARPEH through the Site. While the Site may contain links to other websites, please note that when you click on one of these links, you are “clicking” away from the Site to another website. Other websites accessible through this Site have their own privacy policies and data collection, use, and disclosure practices. Please consult each website’s privacy policy. MARPEH is not responsible for and does not control the policies or practices of third parties. MARPEH strongly suggests that you review such third-party websites’ privacy policies before providing any data or information to them.
YOUR SHARING OF ACCOUNT INFORMATION
For your protection, MARPEH strongly recommends that you do not share with others your account information, passwords or code words used to access your patient portal through the Site. In addition, do not provide confidential information online, unless you initiated the contact, know the party which whom you are dealing, and provide the information through a secured channel. When conducting business over the Internet, we recommend using a secure browser and exit online applications as soon as you finish using them. If you become aware of any suspicious activity relating to your patient portal, it is your responsibility to contact MARPEH immediately.
Also, remember to log out of the patient portal and close your browser window when you have finished using the Site to ensure that others cannot access your personal information and correspondence.
HIPPA COMPLIANCE
We comply with the Health Insurance Portability and Accountability Act (HIPAA), including the Privacy, Security, and Breach Notification Rules. All third-party vendors with access to PHI operate under signed Business Associate Agreements (BAAs). We implement administrative, physical, and technical safeguards to protect your data.
We also comply with Illinois-specific regulations, including:
- Illinois Personal Information Protection Act (PIPA)
- Illinois Mental Health and Developmental Disabilities Confidentiality Act
TERMS OF USE, NOTICES AND REVISIONS
If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and the Terms of Use promulgated by MARPEH from time to time, including the limitation of damages provisions and application of law of the State of Illinois. We reserve the right to refuse services, or restrict or eliminate your access to, and use of, the Site. If you have any concern about privacy on this Site, please contact us at info@marpehmed.com with a detailed description, and we will try to resolve it.
Our business changes constantly, and our Privacy Policy and the Terms of Use are also subject to change. Please check back periodically, as this Policy may change from time to time. However, we will provide notices to the email address that we have for your account. You agree that such notice shall be sufficient to inform you of any amendments or updates to this policy. Moreover, you agree to update the email account on file with MARPEH to ensure that it has the most active and current email account on file.
Managing Your Personal Information
We take every measure to give you access to your personal information. You can correct errors or remove your information altogether at any time, as long as the preservation of this data is not required by law or for genuine business purposes. To initiate this process, you must identify yourself and the information you wish to access, modify, correct, or remove. We reserve the right, in our commercially reasonable discretion, to refuse such requests, including, without limitation, that endanger the privacy of others, are unrealistic, would require unreasonably extensive technical effort, or require unauthorized access.
If you would like to access, change, or remove your personal information, please contact info@marpehmed.com. If you wish to remove your information, we will do so within 7 business days of receiving your request.